Debt Collection Specialists | Sydney | LCollect
Debt Collection Agency | LCollect

Dispute Resolution


We are an Australian owned and operated debt purchaser (Australian Credit Licence No. 430659) and acquire debt from small business, financiers, multinationals and other credit providers.

On this page you will find our policies and procedures that relate to debts purchased by us and includes information that may assist you in your dealings with us.

Credit Guide
Our Credit Guide provides you with information about what you need to know when dealing with us including our contact details.

Credit Guide Credit Guide (242 KB)


Hardship Assistance
This policy is intended to help those who may be experiencing financial hardship and outlines the options available to you.

Hardship Policy Hardship Policy (182 KB)


Privacy & Credit Reporting
We are committed to ensuring that you personal information is respected and maintained at all times. This policy provides you with your choices to access and / or correct your persona information.

Credit Reporting Policy Credit Reporting Policy (250 KB)


Your Rights & Privacy
This is our policy which outlines your rights and privacy when dealing with us. We are committed to ensuring that your personal information is respected and maintained at all times.

Your Rights and Privacy Your Rights and Privacy (215 KB)


Complaints and Disputes
This document provides information regarding our Internal Dispute Resolution and External Dispute Resolution procedures. We take any complaint seriosuly and beleive in being fair and reasonable

Complaints and Dispute Resolution Policy Complaints and Dispute Resolution Policy (232 KB)



If you are unable to locate the information that you require please contact us for assistance.
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Australian Credit Licence #430659
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