Debt Collection Specialists | Sydney | LCollect
Debt Collection Agency | LCollect

Debt Collection News


At LCollect we believe that knowledge is power. Every month our debt collection blog gives you practical tips, stories and news from around Australia and the world.

ACCC Commences Court Action Against ACM Group

Monday, June 06, 2016 - Posted by Philip Harvey

Court action has been commenced against ACM Group Ltd by the Australian Competition and Consumer Commission ("ACCC"). The ACCC allege that ACM engaged in conduct that breached Australian Consumer Law and / or the Australian Securities and Investments Commission Act.

The breaches include:

  • Misleading or deceptive conduct
  • Harassment and coercion
  • Unconscionable conduct in dealings with two consumers

The Court proceedings relate to two consumers where the debts purchased by ACM Group from Telstra:

Consumer 1 - A Resident In A Care Facility

Between 2011 and 2015 it is alleged that the the following took conduct took place:
  • Misleading and deceptive conduct by representing that legal proceedings were about to be commenced when this was not the case.
  • Harassment by "repeatedly contacting .... by phone and letter when ACM Group was aware that he had difficulty communicating, was highly vulnerable and had no capacity to repay the debt".

Consumer 2 - A Single Parent With Limited Income

In September 2014 it is alleged that the the following took conduct took place:
  • Misleading and deceptive conduct by representing that legal proceedings were about to be commenced when this was not the case.
  • Misleading and deceptive conduct by representing that a summons was being prepared to be issued against them when ACM was not planning to do so
  • Misleading and deceptive conduct by representing that failure to make an immediate payment would affect the ability to obtain credit for 5-7 years with no "reasonable grounds" for making such a representation.

The ACCC is also alleging that the conduct in dealings with both of these consumers was unconscionable and are seeking "pecuniary penalties, declarations, injunctions, orders for an ACL compliance program, publication orders and costs".



Recent Posts


Tags


Archive

Copyright © LCollect 2018 | All Rights Reserved | Licensed Mercantile Agent License #409661517 | ABN 44 089 892 688 |
Australian Credit Licence #430659
HomeSite Information | Privacy Policy