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A survey of 100 financial counselors by the Financial and Consumer Rights Council in Victoria reviewed the big 4 banks hardships policies. Comparing the results to other industries, the banks 4 were outperformed by second tier banks, debt collection agencies and utility companies. One industry the big 4 banks outperformed was the Telecommunications industry.
Of the big 4 banks NAB faired the best scoring a mark of 6.39, ANZ 5.06, Westpac 4.75 and CBA 4.27.
Areas that the survey focused on were;