Released every month our debt collection blog contains news, stories and tips to keep you informed.
The Federal Government has used collection agencies in attempt to rein in outstanding debts. To date $500m has been referred and $123m has been recovered (success rate of approx 24%). The largest categories of outstanding payments are from the Family Tax Benefit and Parenting Payments, representing $1.6 billion of the outstanding debts.
Interestingly $1m was spent on surveillance of clients over 18 months with 1 in 3 cases resulting in no further action.
Centrelink received over 158,000 tip offs about possible fraud on its tip off line with a little of 2,400 being followed up - approximately 1.5% of all tip offs. Of these, A little over 1,400 resulted in payments being cancelled - less than 1% of all tip offs. Approximately 3,000 payments resulted in benefit payments being reduced.