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Statistics from July 2012 to June 2013:
- The number of consumer complaints received from consumers increased by 33%
- The average age of open complaints fell to 158 days (it was previously 184 days)
- 74% of complaints closed resulted in favourable outcomes to consumers
- Consumers received compensation in excess of $3.9 million.
Other points to note are that COSL is actively promoting its services by distributing information packages (including hardship brochures and other guides) to community centres and financial counselors. COSL's case managers have attended training courses to better understand the needs of disadvantaged consumers.
This article has been sourced from www.cosl.com.au.