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Debt collection agency receives largest ever fine for a debt collection agency

Thursday, October 03, 2013 - Posted by Philip Harvey

Expert Global Solutions, the worlds largest debt collection agency was fined US$3.2 million for violation of the Fair Debt Collection Practices Act. In breaching the FDCPA, Expert Global Solutions;

  • Called consumers multiple times each day, in the morning and evening even when consumers requested they cease.
  • Called debtors workplaces even though employers do not allow such calls.
  • Left messages with 3rd parties disclosing the debt. 
  • Continued with collection attempts even when debtors denied owing the debt

In addition to the fine, Expert Global solutions must;

  • not engage is harassment or abuse in debt collection
  • not contact 3rd parties
  • not contact the debtor at their employment where the employer does not allow this
  • cease communications where a person requests no further contact
  • record 75% of their calls and retain the recordings for at least 90 day.

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