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debt collection field agent tactics in Singapore

Wednesday, October 22, 2014 - Posted by Philip Harvey

In Singapore a collection agency DZ Global has defended the practices of its field agents. A video was uploaded to a website, the Online Citizen, of 3 field agents attending a field call at a debtors home. The field agents threatened the debtor whilst banging on the front door of the debtors property.

The threat made was "If you don't open the door now, I will come back at 8am tomorrow and make sure you can't go out or go to work." The company defended the practices of its agents advising they had acted within the confines of the law and within company procedures.

The collection agency alleges that S$20k was taken from a mentally handicapped person and not used for the purposes it was given, instead the debtor bought luxury goods for personal use, and prior to the video commencing the debtor taunted the field agents.

If this same field call were to be undertaken in Australia, it is very probable that the ACCC and ASIC Guide to debt collection was breached with the actions of the field agents being harassment.

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