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We have expanded our payment methods to included telephone direct debits.
This payment method, whilst not extensively requested previously, has been great at capturing payments that may have otherwise not previously been captured because of a debtors aversion to completing a Direct Debit Request Form online or filling and returning a Direct Debit Form via the post.
Furthermore it has been very useful in quickly deciphering accounts who have no intention at all to pay with this payment method available to be completed over the phone.
We are also currently trialing Visa and MasterCard Debit Card payments, for Consumer Credit debts, and Visa and MasterCard Credit Card Payments for commercial debts.
These payment method are proving more popular with our commercial style accounts however we do have several Consumer Credit accounts paying via Debit Cards. Similar to telephone direct debits the convenience of this payment gateway is its biggest appeal.
We will continue to trial this payment gateway to establish the uptake and ongoing feasibility.