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LCollect Meets New ISO 9001 2015 Quality Standard

Monday, September 26, 2016 - Posted by Philip Harvey

As part of our commitment to continuous improvement, we recently undertook a transition quality audit to ISO 9001 (2015) (from ISO 9001(2008)) and are pleased to have been issued with new Quality Certificates to the latest Quality Standard.

The principle improvement in the new Quality Standard was the focus on a risk based quality system where our entire debt collection cycle, service offering to clients and management system is reviewed, focusing on;

  • What is the risk of a debt collection procedure going wrong;
  • What systems, processes and procedures can be put in place to control and eliminate identified risks; and
  • How effective have those systems, processes and procedures been at controlling and eliminating risks.
If you would like to find out how this can benefit you as our client please contact us.

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