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New Draft of ACCC & ASIC Guide to Debt Collection

Saturday, December 14, 2013 - Posted by Philip Harvey

The ACCC and ASIC are working towards a new guide to debt collection. One of the main changes will be contact hours, being reduced by 19.5 hours a week.

The new drafted / proposed hours of contact put forward are below and make no distinction between phone and face to face contact that the current guide to debt collection makes;

  • Phone & Face to face - Monday to Friday 8am to 8pm
  • Saturday - 9am to 6pm, Sundays & Public Holidays - No contact recommended.
  • Workplace - normal working hours if known or 9am to 5pm

We will be watching this closely as the draft goes through the consultation phase.

It is worthwhile comparing this to the existing contact hours;

The new drafted / proposed hours of contact put forward are;

Phone & Face to face -
Monday to Friday 8am to 8pm
Saturday - 9am to 6pm,
Sundays & Public Holidays - No contact recommended.
Workplace - normal working hours, if known or, 9am to 5pm

We will be watching this closely as the draft goes through the consultation phase.

The existing contact hours are;

Phone
Monday to Friday 7.30am to 9pm (2.5 hours less per day under the new draft)
Weekends - 9am to 9pm, (no sunday contact, and only to 6pm under the new draft)
Public Holidays - No contact recommended. (no changes)


Face to Face

Monday to Friday 9am to 9pm (no changes)
Weekends - 9am to 9pm (nil contact on Sunday under the draft)
Public Holidays - No contact recommended (no changes)

All workplace contact.
Normal working hours, if known, or 9am to 5pm on weekdays
(no changes)

Changes were flagged to our industry body the Institute of Mercantile Agents (IMAL) a few months ago where the proposed contact hours were even more restricted / reduced.


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