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Debt Collection News


At LCollect we believe that knowledge is power. Every month our debt collection blog gives you practical tips, stories and news from around Australia and the world.

Issue 100 Debt Collection News

Thursday, June 28, 2018 - Posted by Michael McCulloch

Our Debt Collection News blog and newsletter started back in July 2009 with our first article REVS - Putting Them on and Keeping Them Current.

Since then we've covered a whole range of things from street lights being repossessed, providing support to our local communities by being a supportive employer of the NSWRFS, sharing community awareness articles such as suicide awareness, donating to appeals such as Give Me 5 For Kids and  more recently keeping you up-to-date about changes to the EDR Scheme.

Here's some pretty impressive numbers we've collated over the last 9 years:

  • 757,000 people have visited our website since July 2009.
  • On average we attract 7,600 visitors to our site each year. 
  • We have provided in excess of 60 resources that can be downloaded from our website for free.
  • We average 1,754 views of our blog per month.
  • Over 42,000 unique visitors have read an article on our blog at some time in the last 9 years. 
  • Over 500 articles have now been published and can be searched on our website.
  • Our article Australian Electoral Searches Cannot Be Used for Debt Collection has been viewed more than 12,000 times.
  • We have answered approximately 3,200 website enquiries.
  • 340 active subscribers open and read our newsletter each month.

We have also for some time now been publishing our blog across social media including Facebook, LinkedIn and Google and have always encouraged our articles to be shared, not only within your team, but also others in your industry.

Over the coming months our website, blog and newsletter will be getting an update which we hope will make our site more user friendly, easier to navigate and compatible across mobile and tablet devices. Please continue to provide us feedback about the news and tips you would like to read by dropping us an email.

ASIC MoneySmart Teaching (Update)

Saturday, December 30, 2017 - Posted by Michael McCulloch

In our April 2017 edition we released a blog post about the Australian Securities & Investments Commission ("ASIC") releasing a new public resource called ASIC MoneySmart Teaching.

The independent evaluation has now been released by ASIC which you can download from their website.

The report contains ASIC's response to the independent valuation of the program and the independent evaluation of the program. Case studies have also been provided from several participating schools with 2 notable student quotes:

"... so you don’t make mistakes when you’re older, like buy a Lamborghini before you get a house and then you don't have any money."

"You learn to read the fine print ... because [the product] could be amazing and in bright colours, but if you look at the tiny asterisk down the bottom, it says ‘this product may cause death."

You can learn more about the MoneySmart Teaching program via their website.

Source: ASIC - December 2017


LCollect Recognised by NSWRFS

Tuesday, May 30, 2017 - Posted by Michael McCulloch

Recently LCollect have been recognised as a Supportive Employer by the NSW Rural Fire Service ("NSWRFS").

The program seeks to recognise and acknowledge the contribution of employers who allow their staff flexible work schedules and support when called upon to perform their volunteer duties with the NSWRFS.

You can find out more about volunteering with the NSWRFS at the NSW Rural Fire Service Volunteer page.

ASIC MoneySmart Teaching

Wednesday, April 26, 2017 - Posted by Michael McCulloch

The Australian Securities & Investments Commission ("ASIC") have recently released a new public resource called ASIC MoneySmart Teaching.

This free resource is designed to offer parents and teachers practical tips in teaching children about money and the importance of good money habits early on in life. The program, developed in conjunction with State and Territory Education departments, is aligned to the Australian Curriculum.

In a video released to the media Deputy Chair of ASIC, Peter Kell, said, "Research tells us that many teenagers already have experience with financial matters, with over 80% of 15 year olds having a bank account, 73% earning money outside school hours and about 90% of 14-17 years olds owning a mobile phone".

You can find out more about the program by visiting ASIC MoneySmart Teaching.

Source: ASIC MoneySmart Tools & Resources


NSW Northern Rivers Floods - March 2017

Friday, March 31, 2017 - Posted by Michael McCulloch

Following the residual impact of ex-tropical Cyclone Debbie on areas in the Northern Rivers of NSW region we are granting moratoriums to those in impacted areas.

Where possible we will attempt to assist our customers by providing the necessary moratoriums, payment extensions or alternate arrangements for payment. For those in impacted areas please only contact us when it is safe to do so.

For storm and flood assistance contact the SES on 132500 and in life threatening emergencies call 000.


Tropical Cyclone Debbie - March 2017

Monday, March 27, 2017 - Posted by Michael McCulloch

With Tropical Cyclone Debbie about to impact a significant area between Cape Tribulation and Mackay we are again granting moratoriums to those in the affected areas.

We have made the necessary notifications on accounts that may be impacted by TC Debbie and where possible we will attempt to negotiate extensions for payment or make alternate arrangements. We urge those in the impacted areas to contact us only when it is safe to do so.

For storm and flood assistance contact the SES on 132500 and in life threatening emergencies call 000.


Debt Collection and Accidental Counsellor Training

Thursday, March 23, 2017 - Posted by Michael McCulloch

If you are involved in the debt collection industry or part of your role entails contacting people for money you may have found yourself in a position where a person is threatening self-harm.

This can of course be due to a number of factors including financial pressures, family issues or other influences and you become what is now known as an "accidental counsellor".

We recently had a team member attend an Accidental Counsellor Training workshop with Lifeline Northern Beaches to assist us in dealing with situations where a person may be threatening self-harm. As a result of this training we've updated our Policies and have provided a brief summary of the steps that you should consider below.

If the person is committing self-harm:

  • If the person is committing self-harm at the time of the call you should terminate the call immediately and contact 000 and report this to the Police.
  • If the person is a minor the call must be reported to the appropriate authorities and a log made in a call register.

If the person is threatening self-harm:

  • All debt collection activity should cease immediately.
  • Actively listen to the person, be empathetic and sympathetic and if the person sounds upset get the person talking and ask questions like, "Are you seeing anyone or getting help for this issue?"
  • Provide the person with the contact number for Lifeline 131114
  • Once the call has been concluded the local Police station should be advised of the call and the persons intention to self-harm so a welfare check can be made.

We would suggest thereafter that your immediate Supervisor or Manager is advised to determine the next best course of action.

You can find out more about Accidental Counsellor Training through Lifeline location.

Note: Please note that the above does not constitute advice and you should obtain your own training and / or follow your own internal procedures.


LCollect Christmas / New Year Office Closure 2016 - Last Reminder

Friday, December 23, 2016 - Posted by Michael McCulloch

The offices of LCollect and Collection Law Partners will close on Friday, 23 December 2016 and return for business on Tuesday, 3 January 2017.

If you require urgent assistance during this period please contact Philip Harvey, General Manager.

We thank you for your continued support in 2016 and wish you and your families a very merry Christmas and a Happy New Year and look forward to working with you in 2017 and beyond.


LCollect Christmas / New Year Office Closure 2016 - Reminder

Friday, December 16, 2016 - Posted by Michael McCulloch

The offices of LCollect and Collection Law Partners will close on Friday, 23 December 2016 and return for business on Tuesday, 3 January 2017.

We suggest that if you have instructions to postpone or cease collection activity during the period that our office will be closed that you contact us as soon as possible so your request can be accommodated.

If you require urgent assistance during this period please contact Philip Harvey, General Manager.


LCollect Christmas / New Year Office Closure 2016

Wednesday, November 23, 2016 - Posted by Michael McCulloch

The offices of LCollect and Collection Law Partners will close on Friday, 23 December 2016 and return for business on Tuesday, 3 January 2017.

We suggest that if you have instructions to postpone or cease collection activity during the period that our office will be closed that you contact us as soon as possible so your request can be accommodated.

If you require urgent assistance during this period please phone Philip Harvey, General Manager.



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