• Michael McCulloch

What is AFCA's approach to financial difficulty and the release of superannuation?

You may not be aware but the Australian Financial Complaints Authority (AFCA) has a series of approach documents that are aimed at helping both consumers and financial service providers (FSPs) better understand their approach to financial difficulty. In this post we summarise the AFCA approach to financial difficulty and the early release of superannuation.


Grounds of Release

There are 2 primary circumstances where a consumer may apply for the early release of superannuation. These are due to severe financial hardship or compassionate grounds (mortgage arrears). A consumer that has been in receipt of a Government support payment, such as Newstart Allowance, continuously for 26 weeks may be entitled to the early release of superannuation on the grounds of financial hardship. A consumer may access up to $10,000 once a year and the application must be made directly to their superannuation fund. The payment can be utilised for any purpose and does not require the support of the FSP.

Where the application is being made on compassionate grounds (mortgage arrears) the process is administered by the Australian Taxation Office (ATO). A consumers application to the ATO for payment of mortgage arrears will need a letter from their FSP stating that the amount is overdue and if the overdue amount is not paid by the due date the mortgagee will foreclose or force the sale of the consumers principal place of residence.


AFCA Expectations

There is an expectation from AFCA that FSPs will consider alternatives rather than simply supporting a request for the release of superannuation as the release of superannuation is a last resort. AFCA expects FSPs to take appropriate steps to understand the consumers financial position, decide what assistance it can provide the consumer and communicate its decision to the consumer.


A better understanding of AFCAs approach to financial difficulty isn't rocket science.

Factors to Consider

When considering if support should be given for the early release of superannuation the FSP, should explore all alternative options. Where it is apparent that the consumer can afford to continue with the contractual repayments but unable to clear the arrears the FSP may consider it more appropriate to capitalise the arrears.

Where the FSP is unable to determine if the consumer can meet their ongoing contractual obligations it may be more appropriate for the FSP to provide a reasonable moratorium period to allow the consumer time for their situation to improve. Where it is clear that the consumer will be unable to meet their ongoing contractual obligations supporting a release for superannuation may not be appropriate as any release will only delay the inevitable. In certain situations it may be beneficial for the FSP to allow the consumer time to sell the security property which will preserve their superannuation and may offer some financial relief.


Failing to Meet Obligations

Where AFCA believe that the FSP has failed to meet their obligations, AFCA may rule that the FSP has failed to meet financial difficulty obligations under the AFCA Rules. Where the consumer has suffered a financial loss AFCA may award compensation.

Where the FSP has supported an early release for superannuation that AFCA believe inappropriate they will generally not require the FSP to refund the superannuation monies or reimburse any tax paid as a result of the withdrawal of the funds as in most cases the consumer will have obtained the benefit of the funds and will have potentially saved on interest, fees and charges.


Getting More Help

We encourage anyone experiencing financial difficulty to seek the assistance of a qualified legal or financial professional.


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AFCA Approach - - Financial Difficulty Series - Early Release Of Superannuation (3) (1)
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Disclaimer: This article is general information only and does not constitute legal advice and is not intended to be relied on in any way.


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