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  • Michael McCulloch

Changes to debt collection licencing in NSW from July 2022

Updated: Apr 14, 2022


NSW Police
Debt collection changes start 01/07/2022

In what has been a long time coming, NSW Fair Trading has announced changes to the debt collection industry from 1 July 2022.


From 1 July 2022, regulation of the commercial agent industry will move to NSW Fair Trading and will be required to abide by the new requirements and a standard of conduct. Private inquiry agents will still be regulated by NSW Police however with the introduction of the changes, only commercial agents who have face-to-face contact with consumers will be required to hold a licence.


The introduction of the standard of conduct appears to be in line with the ACCC Debt Collection Guideline for Collectors and Creditors with commercial agents required to:

With the introduction of the Fair Trading Amendment (Commercial Agents) Act anyone will be able to make a complaint about a commercial agent or their employer on the NSW Fair Trading website.


You can read more about the changes on the NSW Fair Trading website.



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