Debt Collection Blog
Read the latest news, tips and more from our debt collection team
At LCollect we hold and maintain all appropriate licences and insurances to operate a debt collection business.
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All operational staff receive full training in all aspects of compliance and the legal and regulatory requirements required of their role. This includes a solid knowledge and understanding of the National Credit Code,
The Privacy Act and National Privacy Principles, the Banking Code of Practice and the ASIC / ACCC Debt Collection Guidelines.
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Kindly note that changes in July 2022 in NSW to the Debt Collection licensing regime occurred, such that only agencies with field contact with consumers are required to be licensed. Our team members do not conduct field visits.
Australian Credit Licence
Licence No:
430659
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Insurances
Professional Indemnity
Coverage Amount:
$20,000,000 in the aggregate
$5,000,000 on any one occurrence
Coverage Period:
01/01/2024 to 01/01/2025
Public Liability
Coverage Amount:
$20,000,000 in the aggregate
01/01/2024 to 01/01/2025
Coverage Period:
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Quality Assurance
We are proud to hold and maintain Quality Assurance ISO 9001: 2015.
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We continually improve the effectiveness of the Quality Management System (QMS) through the use of quality policy, quality objectives, audits, corrective and preventive actions and and management review.
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This commitment to continuous improvement delivers you a superior debt collection service.